Marked 2 Privacy Policy

Last updated on November 3, 2018

Your Privacy

Your privacy is important to Brett Terpstra. This Privacy Policy details how I collect, use, and store your information. If you have questions or concerns please contact us.

In this document, personal information is data that can be used to identify or contact a single person, while non-personal information is data in a form that does not, on its own, permit direct association with any specific individual.

Purchasing via Paddle

For online sales, I rely on Paddle to act as our Merchant of Record. When you purchase a product from Brett Terpstra, Paddle handles the checkout process, including payment processing, fraud detection, handling of taxes, and compliance with local laws and regulations. You can view Paddle’s privacy policy here and their GDPR statement here.

Once Paddle authorizes payment for a product, it establishes a direct, secure connection to our server so we can process the order and return a generated product license key. Via this connection I receive your email address, along with non-personal information such as country of purchase, price paid, and quantity ordered. Brett Terpstra does not receive payment details such as your credit card number, nor do I have access to that information via Paddle’s vendor interface.

I also receive the state of the Paddle opt-in checkbox which asks if you’d like to receive product updates and offers from Brett Terpstra via email. This option is unchecked by default and is completely optional. If you do opt-in, it is possible to opt-out at any time.

Some orders may involve supplemental information that you fill out at the beginning of the order process, which will also be sent over that same secure connection. For example, to offer discounted upgrade pricing and appropriate upgrade options, I may request your current license key and registered email.

I collect and store the following information:

Your email address and license key, both of which are considered personal information as they uniquely identify you.
Your email address is also stored in a separate mailing list table, only if you opted-in to a mailing list.
Non-personal information, including your country and, if an academic order, your school type (e.g., university or secondary school) and academic affiliation (e.g., student or instructor). No other academic credentials are stored.

I use the information we collect for the following:

Your email address and license key are used to retrieve lost license keys, to verify prior purchases so I can offer discounted upgrade pricing, and to send complimentary upgrade keys if you purchased within a major release grace period.
If you opted-in to our mailing list, your email address may be used to send you product updates and offers regarding your purchased product via email. You may opt-out of these emails at any time, and each email I send includes an unsubscribe link in the footer which you can use to instantly unsubscribe from future emails. See below for more details on Mailing List Subscriptions.
I use non-personal information such as country and school type for analytics and to improve our product features and offerings.

Purchasing via Apple

I also rely on Apple to sell or provide products or services. You can view Apple’s privacy policy here. We receive no personal details from Apple regarding a sale, only that a financial transaction of a specified value has occurred.

I collect and store the following information:

An obfuscated, one-way hash of your email address. It is impossible to turn a hash back into the original email address.

We use the information we collect for the following:

I use that hash value to track trial-to-purchase conversion analytics and so I can enforce the restriction of only a single trial extension per major version release per individual.

Mailing List Subscriptions

Anyone can subscribe to Brett Terpstra’s mailing list to learn more about my products and offers. No purchase is necessary. When you sign up, you must (1) opt-in to the emailings and, (2) indicate that you agree to our Terms and Conditions and this Privacy Policy. Both of these options are unchecked by default.

We collect and store the following information:

We store your email address.

We use the information we collect for the following:

To send you product updates and offers via email. You may opt-out of these emailings at any time, and each email I send includes an unsubscribe link in the footer which you can use to instantly unsubscribe from future emails. If you decide to opt-out, I mark that entry in our database as opt-out, and replace your email address with an obfuscated, one-way hash which I can use for analytics. It is impossible to turn a hash back into the original email address.

Marked 2 Forums

The Marked 2 Forums discussion forums are managed using the Tender software service. I provide these forums so existing users and potential users of Marked 2’s products can post questions and share information about my products.

View the Tender privacy policy and Terms of Service.

You can access, change, and erase your forums data:

You can see your account data at any time by visiting your account page on the forum. Your account page also lists your posts and other activity on the forum. Your account activity page also includes a link to download all of your activity in standard comma-separated values format.
You are able to edit and delete your posts. When you edit posts, we will keep all versions of your posts. Forum administrators can view old versions of posts, and optionally make them visible to other forum visitors.
You can change your account data at any time by visiting the profile settings page for your account. You can contact us to request we anonymize or delete your forums account and posts.

Cookies and Other Technologies

Through the use of browser cookies, my websites use the Google Analytics service to monitor performance, determine site and marketing effectiveness, diagnose problems, and analyze trends. Details on the Google Analytics EU-US Privacy Shield certification can be viewed here. You may refuse the use of cookies by selecting the appropriate settings on your browser, or disable all use of Google Analytics in your browser by installing the Google Analytics browser add-on.

As is true of most internet services, my web server automatically gathers and records industry-standard logs of web page visits, including IP addresses, browser type and language, Internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. I automatically rotate these logs frequently, securely removing older logs, while still giving time for automated log analyzing tools (e.g., fail2ban) to scan and impose automatic security measures. I use this information primarily to administer the site and assist with troubleshooting.

Application Update Checks

My Mac applications sold outside the Apple Mac App Store will periodically check the server for product updates (via the open source Sparkle framework) and any in-app announcements. These secure queries to the server transmit no personal information, and you can disable these checks in the update dialog.

Children’s Online Privacy Protection Act Compliance

My site, products, and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.

Questions

If you have questions or concerns regarding this Privacy Policy please contact me.

Marked 2 may update its Privacy Policy from time to time. If I change the policy in a material way, a notice will be posted on my websites along with the updated Privacy Policy.

Revision History

November 3, 2018 - initial version.

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